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Message Board >  Hangin out with the Box >  Whats up with the "Disney" boxes?

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jjcool

  • Joined: Mar, 28 2007
  • Posts: 15

Whats up with the "Disney" boxes?

Permalink
Posted: April, 9 2007, 3:27 PM EDT
Edited: April, 9 2007, 3:33 PM EDT
Last edited by: jjcool
Subject pretty much says it all. Whats the deal with alot of people getting non Disney items in their "Disney" boxes? I for one got a Barbie watch, which is a Mattel property, not a Disney Property. This was my first purchase from Midnight Box and will be the last until this situation is rectified.
Appreciate the mini mouse pad, though.

Kilarney

  • Joined: Nov, 4 2005
  • Posts: 13
Permalink
Posted: April, 9 2007, 3:54 PM EDT
Edited: April, 9 2007, 3:55 PM EDT
Last edited by: Kilarney
Kevin posted earlier that he would get back to us today. Guess what... as of 3:50pm EDT there is no response. He also stated that they would be enjoying the holiday weekend. With a goof of the proportion, how could the guys just forget about it for the weekend and leave everything hanging? If they aren't willing to work at all on the weekend... this place is in big trouble.

The only appropriate response is to give a prompt refund to anyone who got a Barbie watch. Anything less is to persist in a scam. Period.

I'm not sure what they have to "think" about.

I've also never heard so many excuses. "The Warehouse did it..." "Marketing did it..." Haven't they ever heard of the expression "The buck stops here?"

This incident has been shameful.

Daddyrpm

  • Joined: Aug, 26 2005
  • Posts: 776
Permalink
Posted: April, 9 2007, 5:09 PM EDT
Edited: April, 9 2007, 5:18 PM EDT
Last edited by: Daddyrpm
Wow.. Daddy's ban has been lifted i see,

I will obviously be the first to criticize MB for their wrongdoings... but on the same token, KevinD, did anounce he would be celebrating all day today, and they would get back with us this week... (today is Dyngus Day)

This is in no way letting them off the hook, or forgetting about the issues, but this is not such a priority in anyones life that a day of celebration with the family should be interrupted. I would expect the same consideration if it was Christmas, Thanksgiving, or any holiday I celebrated...

Patience and Persistance..

Daddyrpm

  • Joined: Aug, 26 2005
  • Posts: 776
Permalink
Posted: April, 9 2007, 5:10 PM EDT
Edited: April, 9 2007, 5:11 PM EDT
Last edited by: Daddyrpm
darn doublepost..

see what happens when i get my name back.. i get all excited...

roushfan

  • Joined: Oct, 11 2006
  • Posts: 81
Permalink
Posted: April, 9 2007, 8:07 PM EDT
WOW! I just saw a commercial advertising Disney and nowhere did I see any mention about Barbie, but yet I received a kids Barbie watch. Does MB know something we don't? Is Barbie planning a coup and taking over the Magic Kingdom? It must be so being MB is sending Barbie watches instead of the token Disney item described in the sales pitch. Inquiring minds want to know!

varthdader

  • Joined: Nov, 28 2006
  • Posts: 39
Permalink
Posted: April, 10 2007, 3:22 AM EDT
Daddyrpm wrote:

This is in no way letting them off the hook, or forgetting about the issues, but this is not such a priority in anyones life that a day of celebration with the family should be interrupted. I would expect the same consideration if it was Christmas, Thanksgiving, or any holiday I celebrated...


wrong - this is not a business holiday - midnightbox.com is open for business and they should be open for customer service issues such as this as well.

thebelafonte

Official MB Team
  • Joined: May, 6 2005
  • Posts: 398
Permalink
Posted: April, 10 2007, 9:29 AM EDT
jjcool wrote:
Subject pretty much says it all. Whats the deal with alot of people getting non Disney items in their "Disney" boxes? I for one got a Barbie watch, which is a Mattel property, not a Disney Property. This was my first purchase from Midnight Box and will be the last until this situation is rectified.
Appreciate the mini mouse pad, though.



You must email us with any questions or concerns regarding your order. Otherwise our customer service staff cannot rectify your issue since they do not read or respond to forum posts (only moderators do and they are not our customer service staff). Just simply click on the "Contact Us" link at the bottom of any of our web pages and fill out the email form.

Just to let everyone know, we are handling the issue mentioned above, but you must email us your concerns.

In addition, the "mini mouse pad" is actually a coaster. I thought the same thing when they first came in Laughing

THANK YOU!

w8plate

  • Joined: Feb, 21 2007
  • Posts: 6
Permalink
Posted: April, 10 2007, 10:51 AM EDT
Kevind announced that the explaination would be posted on the forums.

varthdader

  • Joined: Nov, 28 2006
  • Posts: 39
Permalink
Posted: April, 10 2007, 11:00 PM EDT
thebelafonte wrote:

Just to let everyone know, we are handling the issue mentioned above, but you must email us your concerns.


why email, are you scared of telling us? i didn't buy it but there's no way i will buy anything unless you're more forthcoming (and the products/service improve).

mbpatel

  • Joined: Mar, 14 2007
  • Posts: 308
Permalink
Posted: April, 11 2007, 12:14 AM EDT
varthdader wrote:


why email, are you scared of telling us? i didn't buy it but there's no way i will buy anything unless you're more forthcoming (and the products/service improve).


chill, i sent an email saying I was disappointed that I recieved a non-disney item, they got back to me within 30 min with a resolution, it was pretty simple. Now just got to wait if to see if the resolution is actually gonna happen, but id rather not start a discussion about that until then broadcast cause im pretty sure theyre kicking their own butts for this magic box situation...

backwerds

  • Joined: Nov, 9 2005
  • Posts: 4955
Permalink
Posted: April, 11 2007, 12:28 PM EDT
mbpatel wrote:


chill, i sent an email saying I was disappointed that I recieved a non-disney item, they got back to me within 30 min with a resolution, it was pretty simple. Now just got to wait if to see if the resolution is actually gonna happen, but id rather not start a discussion about that until then broadcast cause im pretty sure theyre kicking their own butts for this magic box situation...

oh i cant wait for the next broadcast...i think it should be interesting...

enarc

  • Joined: Mar, 30 2007
  • Posts: 117
Permalink
Posted: April, 11 2007, 6:39 PM EDT
How do we know when the next broadcast is scheduled?

backwerds

  • Joined: Nov, 9 2005
  • Posts: 4955
Permalink
Posted: April, 11 2007, 6:48 PM EDT
enarc wrote:
How do we know when the next broadcast is scheduled?

probably on their reg night, monday

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Message Board >  Hangin out with the Box >  Whats up with the "Disney" boxes?

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